Sign in

Browse by
My account

Terms & Conditions

Rooms

Please note Advance Purchase rates are non-refundable, non-cancellable and non-transferable

Your room will be ready for you at 15:00, however, let us know if you arrive earlier and we can store your luggage with our reception team, pre-register you as soon as you arrive, and ensure you are looked after until your room is ready. We ask that you check out by 11:00, however, if you're looking to really relax during your stay, why not enquire about our late check-out options.

If you require assistance with your luggage, please let a member of the reception team know and this can be arranged.

The Craiglands Hotel offers complimentary on-site car parking facilities for up to 100 cars.

Should you wish to charge any items to your room account a pre-authorization of a credit card will be required on check-in.

Spa

If you are on a spa day package, it is advisable to arrive at the spa reception at least 60 minutes prior to your treatment reservation. This will enable you to enjoy the full use of the exclusive facilities at the spa. This will allow you time to fill out your consultation form and get ready for your treatment in a relaxed manner. Please be aware that unfortunately, we are not able to give an extension to treatment times for late arrivals.

As the spa is a retreat to escape our busy lives we strictly have a no-phone policy in any area of the spa, this is for the tranquillity and privacy of all our guests.

The minimum age requirement for access into the spa is 18 or 16 if accompanied by an adult.

Robes and flip-flops will be provided on arrival. You are required to wear suitable swimwear in the wet area of the spa. Please remove wet swimwear prior to treatment for your comfort.

Should you be suffering from any serious medical condition please make us aware at the booking stage. It is advisable to bring a letter from your consultant stating it is safe for you to undergo the treatments.

We do not offer certain treatments in the first trimester. From 13 weeks of pregnancy, we can perform most treatments.

To make an appointment for the perfect treatment, please contact the spa on 01943 430001 where we will be delighted to assist you, or e-mail reception@verbeiaspa.co.uk Please note, full payment will be required on reservation to confirm or secure your booking, this is non-refundable but can be transferred with 48hrs notice. Groups of 6 or more Spa Day/Residential packages – 14 days’ notice required

Spa Arrival

If you are on a spa day package, it is advisable to arrive at the spa reception at least 60 minutes prior to your treatment reservation. This will enable you to enjoy the full use of the exclusive facilities at the spa. This will allow you time to fill out your consultation form and get ready for your treatment in a relaxed manner. Please be aware that unfortunately, we are not able to give an extension to treatment times for late arrivals.

Mobile Phones

As the spa is a retreat to escape our busy lives we strictly have a no-phone policy in any area of the spa, this is for the tranquillity and privacy of all our guests.

Age Requirements

The minimum age requirement for access into the spa is 18 or 16 if accompanied by an adult.

Dress Code

Robes and flip-flops will be provided on arrival. You are required to wear suitable swimwear in the wet area of the spa. Please remove wet swimwear prior to treatment for your comfort.

Medical Conditions

Should you be suffering from any serious medical condition please make us aware at the booking stage. It is advisable to bring a letter from your consultant stating it is safe for you to undergo the treatments.

Pregnancy

We do not offer certain treatments in the first trimester. From 13 weeks of pregnancy, we can perform most treatments.

Spa Reservations

To make an appointment for the perfect treatment, please contact the spa on 01943 430001 where we will be delighted to assist you, or e-mail reception@verbeiaspa.co.uk Please note, full payment will be required on reservation to confirm or secure your booking, this is non-refundable but can be transferred with 48hrs notice. Groups of 6 or more Spa Day/Residential packages – 14 days’ notice required